All Sales Are Final

Due to the handmade nature of our products and for sanitary and safety reasons, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

We take great pride in carefully crafting and packaging each item to ensure it arrives safely and meets our quality standards. If you have any questions before placing your order, we encourage you to contact us and we’ll be happy to assist.

Order Concerns

Customer satisfaction is very important to us. If you experience any issues with your order, please contact us at jackfinleycandle@gmail.com and we will do our best to help resolve the situation promptly.

Damages & Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, incorrect, or if you experience any issues with your order, please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos of the damaged item and packaging

This helps us evaluate the issue quickly and determine the best solution.

Please note:

• Damage claims submitted after the stated timeframe may not be eligible for replacement or store credit.

• Minor imperfections or slight variations in color, finish, or scent are normal due to the handcrafted nature of our products and are not considered defects.

• We are not responsible for damage caused by improper candle care, misuse, or exposure to extreme temperatures after delivery.

For assistance, please email us at jackfinleycandle@gmail.com and include all relevant order details.